Refunds

Cancel at any time on the Subscription page. Your plan runs to the end of the month you have paid for, then stops. Nothing more is charged.

A first plan starts with 3 days free. Cancel during them and nothing is charged at all. Once they end, the first month is charged, and the rules below apply.

When you cancel, we may offer half price on your next month to stay. It’s offered once, and you can say no.

We don’t refund the part of a month you don’t use. We refund in full when:

• you were charged twice for the same plan. We refund a duplicate payment by ourselves; if you see one we missed, tell us;
• we charged the wrong amount;
• we couldn’t read your own website at all after your first payment, and couldn’t fix it within 7 days of you telling us. Then we refund that first payment.

For anything else, write to us, and we will look at it fairly.

Moving to a smaller plan takes effect at once. The unused difference comes off your next bill, rather than back to your card. Removing an extra site or an extra country takes effect at once, without a credit for the rest of the month.

Write to hello@overthefence.io from your account’s email and say what happened. We reply within two business days. A refund goes back to the card you paid with, through Stripe, and usually shows within 5 to 10 business days.

This page doesn’t take away any right you have by law. The Terms cover the rest of how billing works.